About Kitchen Warehouse

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All prices are shown in Australian dollars and include GST.

Delivery is Australia wide and takes 5 to 7 days after a 24 to 48 hour handling time. It is free on orders of $100 or more, measured on the total you see in the cart including GST. Below that, and on any order where you choose it, express delivery is a flat $27.50.

Yes. A receipt is emailed once payment is made, and a second email with a tracking number follows once the parcel has shipped.

You will receive a confirmation email with a tracking number once the order is marked complete and the parcel has been collected. We do not have a tracking code before that, so there is nothing to send you sooner.

No. We are an online supplier with no physical shop or showroom, which is how the prices stay where they are.

Every product is brand new. We buy end of line, excess stock and deleted lines from large wholesalers, which is where the price comes from.

Yes. You can return anything within 15 days of purchase for an exchange or a refund, including if you simply change your mind, as long as it comes back in its original packaging with proof of purchase. You pay the return postage unless the item is faulty, not as described or does not do what the manufacturer says it does, in which case we cover it. The consumer guarantees of the Australian Consumer Law apply on top of that policy and are not affected by it.

An online kitchen equipment store, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, delivering across Australia.

The administration office is at Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153. There is no showroom.

The old site gave two different figures on two different pages, so we do not publish one. What we can say is what we sell and what it costs.

Sixteen lines: a silicone utensil set, a 49 piece flatware and serving set, a three piece reversible cutting board set, a clip-on pasta strainer, wheat straw plates, a melamine dinnerware set, a ceramic nonstick cookware set, an air fryer oven, a multi cooker crock pot and seven lines of unbreakable Tritan glassware.

Commercial kitchen equipment, fabrication, installation and kitchen planning. The old site claimed all four and none of it was true.

No. We buy end of line, excess stock and deleted lines from wholesalers and sell them online.

There is no shop. No showroom, no counter and no floor staff, and the saving goes into the price.

No.

The trading entity is BuyFactory Direct Pty Ltd, an Australian company with an Australian ABN, and delivery is Australia wide.

A person on the team, usually within one working day.

There is an international call centre on +66 (0) 98 391 3877.

Yes. Kitchen Warehouse trades in seven other countries under the same name, and the group runs a number of other online stores.

A small range we can answer questions about, rather than a catalogue we cannot.

Not yet. There are no verified customer reviews for this store, so we publish no rating and no testimonials rather than showing something unverified.

Email us. Faulty, damaged, incorrect or missing orders are dealt with by the support team and we cover the return postage.

15 days from purchase for any reason, including change of mind, in original packaging with proof of purchase. Australian Consumer Law guarantees apply on top of that.

Yes, it is published on the complaints handling policy page and complaints go to caseresolution@customersupport.care.

The privacy policy sets it out in full, including cookies and analytics.

No.

The careers page has the current position, which is usually that we are a small team and not actively hiring.

Yes, through the press page.

Through the wholesale page, with the quantities you need.